Terms of Business

Terms of Business of Stephen Green and Associates Limited (the ‘Terms’)

By appointing Stephen Green and Associates Limited as a Provider of Radiation Protection Advice/Radioactive Waste Advice/Medical Physics Advice in a practical or consultancy capacity, and/or undertaking training and/or Using Us to Provide Your Dosimetry Service, you confirm that you agree with, and are bound by, the relevant terms and conditions set out below.

This document is to be viewed by all involved parties as a binding agreement and forms part of the Contract (as defined below). By appointing Stephen Green and Associates Limited, you authorise Stephen Green and Associates Limited to proceed with the services as detailed in the Proposal you have received and agree to these terms of business and the Contract.

Introduction

Our intention is to provide all our clients with the highest quality of service, with professional skill, care and attention. SGA has been recognised by the Health and Safety Executive as an RPA Body since August 2021. As such there are a team of certificated RPA/RWA/MPEs who mentor, check and underwrite all works carried out by the team of trainee RPA/RWA/MPEs. The trainee team cannot give verbal or written advice or produce any documentation without it being authorised by a certificated team member.

1.       Interpretation
1.1     Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 7. Pricing is reviewed and updated from time to time and at least annually.
Commencement Date: has the meaning given in clause 2.2.
Contract: the contract between SGA and the Customer comprising these Terms and the Proposal in respect of the supply of Services.
Customer: the person or firm who purchases Services from SGA as is detailed on the Proposal.
Customer Default: has the meaning set out in clause 8.2.
Data Controller: has the meaning set out in the Data Protection Legislation.
Data Subject: an individual who is the subject of Personal Data.
Data Processor: has the meaning set out in the Data Protection Legislation.
Data Protection Legislation: all applicable data protection and privacy legislation, regulations and guidance including the Data Protection Act 2018, the GDPR (Regulation EU 2016/679) (as amended or re-enacted from time to time and including any replacement or subordinate legislation).
Deliverables: the deliverables set out in the Proposal produced by SGA for the Customer.
EPR 2018: Environmental Permitting Regulations 2018
Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
IRR17: Ionising Radiation Regulations 2017.
IR(ME)R 2017: Ionising Radiation (Medical Exposure) Regulations 2017.
Mirion Technologies: Mirion Technologies, Inc acting as the provider of dosimetry services to SGA.
MPE: Medical Physics Expert.
Proposal: the proposal setting out details of the Services to be provided and the Charges.
Personal Data: has the meaning set out in the Data Protection Legislation and relates only to personal data, or any part of such personal data, in respect of which the Customer is the Data Controller and in relation to which SGA is providing the Services.
processing and process: has the meaning set out in the Data Protection Legislation
RPA: Radiation Protection Adviser.
RPA Certificate: a certificate issued by SGA confirming the appointment of SGA as RPA, RWA or MPE as required under IRR17 and /or IR(ME)R 2017 (as the case may be).
RWA: Radioactive Waste Adviser.
Services: the services, including the Deliverables, supplied by SGA to the Customer as set out in the Proposal.
SGA: Stephen Green and Associates Limited.
SGA Materials: has the meaning set out in clause 8.1(g).
Time and Materials Basis: Charges calculated in accordance with SGA’s hourly consultancy rates or ad hoc visit rates detailed on the Proposal and are available on request. The rate may vary dependent upon when the service is engaged. ie during usual Business days, Monday to Friday between 9.00 am to 5.00 pm, or outside these hours.

2. Basis of contract
2.1 SGA is engaged as an independent contractor by the Customer to perform the Services.

2.2 The Proposal constitutes an offer by the Customer to purchase services in accordance with these terms. The Proposal shall only be deemed to be accepted once the letter of appointment is signed by the Customer or the proposal is signed by both the Customer and SGA, at which point, and on which date the Contract shall come into existence (Commencement Date). Acceptance of the Proposal, in the form of a signed letter of Appointment, or an email requesting services with either a scanned signature, or typed name from the Clients email address, constitutes a request for SG&A to provide/perform a service, which therefore activates these Terms of Business. Any samples, drawings, descriptive matter, or advertising issued by SGA, and any descriptions or illustrations contained in SGA’s catalogues or brochures, are issued, or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.3 These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.

2.4 Any quotation given by SGA shall not constitute an offer and is only valid for a period of 20 Business Days from its date of issue.

3. Supply of Services
3.1 SGA shall supply the Services to the Customer in accordance with the Proposal in all material respects.

3.2 SGA shall use all reasonable endeavours to meet any performance dates specified in the Proposal, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 SGA reserves the right to amend the Proposal if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and SGA shall notify the Customer in any such event.

3.4 SGA warrants to the Customer that the Services will be provided using reasonable care and skill.

4. RPA/RWA/MPE services
4.1 In accordance with Regulation 14 of the IRR2017, every employer engaged in work with ionising radiation must consult and appoint in writing a suitable RPA/RWA and if applicable, under IRMER17 an MPE.

4.2 The Customer confirms that in engaging SGA for any RPA/RWA/MPE work, they will not engage or instruct any other advisor in respect of RPA/RWA/MPE during the period of the contract.

4.3 SGA annually renews all RPA/RWA/MPE services unless the proposal indicates otherwise.

4.4 Following any site visit, SGA will issue a report detailing recommendations for compliance with IRR17, IR(ME)R17 and EPR18 where appropriate (Recommendations).

5. Training services
The instructor provided to the Customer is at the sole and absolute discretion of SGA. SGA cannot guarantee the continuity of an instructor during a training period.

6. Dosimetry services
6.1 All dosimetry equipment and badges are provided by SGA, as distributors for Mirion Technologies.

6.2 All devices provided to the Customer by SGA remain the property of Mirion Technologies and are leased by the Customer. Any online service in respect of equipment and badges provided by Mirion Technologies is hosted on the Mirion Technologies website.

6.3 On termination of the Services, the Customer will return all devices free from damage.

6.4 In the event that the Customer has replaced an Instadose, the original badge must be returned by the Customer to Mirion Technologies within 20 Business Days of receipt of a new badge.

6.5 Any dose rate badges that are received by the Customer monthly, bi-monthly, or quarterly must be returned by the Customer to Mirion Technologies within 20 Business Days of receipt of a new badge.

6.6 The Customer agrees that in the event that any device is not returned at the end of the provision of the Services, or any device is returned damaged, the Customer will pay the sum to SGA to replace or repair any device.

6.7 The minimum term for any dosimetry service is 12 months.

6.8 SGA will endeavour to provide the Customer with any badges or equipment within 28 Business Days of acceptance of the Contract and the setup of the direct debit payment. Notwithstanding responsibility for supply lies with Mirion and SGA cannot be held responsible for any delays in provision.

6.9 In the event that the Customer requires any administrative updates to badge holder information or requests a reallocation of badges, SGA will endeavour to make these updates within 3 Business Days.

7. Charges and payment
7.1 The Charges for the Services shall be as set out on the Proposal.

7.2 In respect of any dosimetry service
(a) SGA uses a direct debit system for dosimetry payments. The Customer is required to pay SGA in advance for any dosimetry service and will process the order through Mirion who will send the Customer the badges on completion of the payment;
(b) the direct debit payment for dosimetry services will be automatically taken by SGA from the Customer until a written notice to terminate has been received in accordance with clause 12.1; and
(c) there may be additional fees payable outside of SGA’s control which are bespoke to the Customer.

7.3 In respect of any training service:
(a) SGA will issue an invoice to the Customer in full when the training course has been confirmed, minimum numbers have been reached and a completed booking form has been received by SGA; and
(b) The Customer will pay SGA the full sum set out in the invoice issued in accordance with clause 7.3(a) at least 14 days prior to the course date, following receipt of the invoice.

7.4 If the Customer requires further Services beyond those set out in the Proposal, then in the absence of agreed Charges, the Charges will be calculated by SGA on a Time and Materials Basis and unless there is manifest error, the Customer will not be entitled to challenge or dispute the additional Charges.

7.5 SGA shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom SGA engages in connection with the Services including travelling expenses, hotel costs, subsistence, and any associated expenses, and for the cost of services provided by third parties and required by SGA for the performance of the Services, and for the cost of any materials.

7.6 Unless these Terms state otherwise, SGA shall invoice the Customer on the Commencement Date. The Customer shall pay each invoice submitted by SGA within 30 Business Days of the date of the invoice and in full and in cleared funds to a bank account nominated in writing by SGA, and time for payment shall be of the essence of the Contract.

7.7 In the event that the Customer does not pay the invoice within 30 Business Days, SGA will reissue the invoice with an additional fee to cover administration costs. This cost is dependent upon the value of the invoice. For invoices below £999.99 the fee is £70, for invoices over £1000 the fee is £70.

7.8 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by SGA to the Customer, the Customer shall, on receipt of a valid VAT invoice from SGA, pay to SGA such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

7.9 All Charges are subject to 20% VAT and annual review.

7.10 Any Charges paid by the Customer to SGA are non-refundable in the event that the Contract is terminated within the 12 months of it commencing.

7.11 If the Customer fails to make a payment due to SGA under the Contract by the due date, then, without limiting SGA’s remedies under clause 12, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.11 will accrue each day at 8% a year above the Bank of England’s base rate from time to time, in accordance with The Late Payment of Commercial Debts (Interest) Act 1998.

7.12 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law), cancellation of any appointments will incur the following charges:
(a) 2-7 days before the appointment: up to 50% of the cost of the Services or the agreed cost of the appointment; and
(b) 48 hours or less before the appointment: up to 100% of the cost of the Services or the agreed cost of the appointment.

7.13 Cancellation of training courses will incur the following charges:
(a) 16-21 days before the commencement of the training course: up to 40% of the cost of the full course fee; and
(b) 15 days or less before the commencement of the training course: up to 100% of the full course fee.

7.14 The charge incurred by the Customer for a cancellation of an appointment as set out in clause 7.12 or a training course as set out in clause 7.13 is at the sole and absolute discretion of SGA.

7.15 In the event that the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business, SGA is entitled to charge for any of the Services carried out (whether completed or not).

8. Customer Obligations
8.1 The Customer shall:
(a) ensure that the terms of the Proposal are complete and accurate;
(b) co-operate with SGA in all matters relating to the Services, including the provision of suitable purchase order numbers, if and when required;
(c) provide SGA, its employees, agents, consultants and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by SGA to provide the Services;
(d) provide SGA with such information and materials as SGA may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
(e) obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
(f) comply with all applicable laws, including health and safety laws; and
(g) keep all materials, equipment, documents and other property of SGA (SGA Materials) at the Customer’s premises in safe custody at its own risk, maintain SGA Materials in good condition until returned to SGA, and not dispose of or use SGA Materials other than in accordance with SGA’s written instructions or authorisation.
(h) advise SGA of any changes in sources of Ionising Radiation.
(i) advise SGA of any changes in correspondence email address

8.2 If SGA’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
(a) without limiting or affecting any other right or remedy available to it, SGA shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays SGA’s performance of any of its obligations;
(b) SGA shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from SGA’s failure or delay to perform any of its obligations, as set out in this clause 9; and
(c) the Customer shall reimburse SGA on written demand for any costs or losses sustained or incurred by SGA arising directly or indirectly from the Customer Default.

9. Intellectual property rights
9.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by SGA.

9.2 SGA grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence during the term of the Contract to copy the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables in its business This does not include any Radiation Protection File provided by SGA which may only be copied for use within the specific site location for which it was prepared.

9.3 The Customer shall not sub-license, assign or otherwise transfer the rights granted in clause 9.2.

9.4 The Customer grants SGA a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to SGA for the term of the Contract for the purpose of providing the Services to the Customer.

10. Data Protection and Data Processing
10.1 SGA and the Customer acknowledge that subject to clause 2 for the purposes of the Data Protection Legislation, the Customer is the Data Controller and SGA is the Data Processor in respect of any Personal Data.

10.2 SGA is compliant with the Data Protection Legislation and is registered with ICO reference: Z3251848.

10.3 SGA shall process the Personal Data only in accordance with the Customer’s instructions from time to time and in accordance with any data protection protocol provided or issued by SGA (any such protocols to be notified to the Customer and made available on request).

10.4 SGA shall not process the Personal Data for any purposes other than those expressly authorised by the Customer unless SGA is required or permitted by the Data Protection Legislation to otherwise process that Personal Data.

10.5 SGA shall take reasonable steps to ensure the reliability of all its employees who have access to the Personal Data.

10.6 The Customer warrants and represents that it has obtained all necessary registrations, notifications and consents required by the Data Protection Legislation.

10.7 Each party warrants to the other that it will process the Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards, and other similar instruments.

10.8 SGA warrants that, having regard to the state of technological development and the cost of implementing any measures, it will take appropriate technical and organisational measures to protect against the unauthorised or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to:
(a) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction, or damage; and
(b) the nature of the data to be protected; and
(c) having regard to the state of technological development and the cost of implementing any measures; and
(d) take reasonable steps to ensure compliance with those measures.

10.9 The Customer acknowledges that SGA is reliant on the Customer for direction as to the extent to which SGA is entitled to use and process the Personal Data. Consequently, SGA will not be liable for any claim brought by a Data Subject arising from any action or omission by SGA, to the extent that such action or omission resulted directly from the Customer’s instructions.

10.10 SGA may authorise a third party (subcontractor) to process the Personal Data provided that the subcontractor’s contract:
(a) is on terms which are substantially the same as those set out in this Contract;
(b) terminates automatically on termination of this Contract for any reason; and
(c) where such third party providers are based (or whose servers are based) outside the EEA, provides that the third party takes specific safeguards to ensure a similar degree of protection is afforded to any Personal Data transferred and/or processed outside the EEA (and SGA shall use reasonable endeavours to obtain further information of such specific safeguards from such third parties upon any reasonable request from the Customer).

11. Limitation of liability
11.1 SGA has obtained insurance cover in respect of its own legal liability for individual claims not exceeding £2,000,000 per claim. The limits and exclusions in this clause reflect the insurance cover SGA has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess loss.

11.2 References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.3 Neither party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.

11.4 Nothing in this clause 11 shall limit the Customer’s payment obligations under the Contract.

11.5 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

11.6 Subject to clause 11.3 (No limitation in respect of deliberate default), and clause 11.5 (Liabilities which cannot legally be limited), SGA’s total liability to the Customer for all loss or damage shall be limited to 100% of the total Charges paid under the Contract.

11.7 Subject to clause 11.3 (No limitation in respect of deliberate default), clause 11.4 (No limitation of customer’s payment obligations) and clause 11.5 (Liabilities which cannot legally be limited), this clause 11.7 sets out the types of loss that are wholly excluded:
(a) loss of profits.
(b) loss of sales or business.
(c) loss of agreements or contracts.
(d) loss of anticipated savings.
(e) loss of use or corruption of software, data or information.
(f) loss of or damage to goodwill; and
(g) indirect or consequential loss.

11.8 SGA has given commitments as to compliance of the Services with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

11.9 SGA accept no liability for legal action, accident, loss or damage caused by any act, default or omission of the Customer, its employees (including any trainee employees), from failure to comply with the Recommendations as referred to in clause 4.3.

11.10 This clause 11 shall survive termination of the Contract.

12. Termination
12.1 Annual services will be automatically renewed unless the Customer informs SGA in writing with one month’s prior notice that they wish to terminate the service. SGA will send the Customer a renewal notice and invoice one month prior to the renewal date. On receipt of the invoice payment, SGA will issue the RPA Certificate to the Customer via email.

12.2 Without affecting any other right or remedy available to it, either party may terminate the Contract once the Services have been completed in accordance with these Terms. Termination must be notified by completion of a Cancellation of Services Form which is available on request.

12.3 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
(a) the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within eight Business Days of that party being notified in writing to do so;
(b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
(c) the other party suspends, or threatens to suspend, or ceases, or threatens to cease to carry on, all or a substantial part of its business; or
(d) the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

12.4 Without affecting any other right or remedy available to it, SGA may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

12.5 Without affecting any other right or remedy available to it, SGA may suspend the supply of Services under the Contract or any other contract between the Customer and SGA if:
(a) the Customer fails to pay any amount due under the Contract on the due date for payment;
(b) the Customer becomes subject to any of the events listed in clause 12.3(c) or clause 12.3(d), or SGA reasonably believes that the Customer is about to become subject to any of them; and
(c) SGA reasonably believes that the Customer is about to become subject to any of the events listed in clause 12.3(b).

13. Consequences of termination
13.1 On termination of the Contract:
(a) the Customer shall immediately pay to SGA all of SGA’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, SGA shall submit an invoice, which shall be payable by the Customer immediately on receipt; where the Commencement date/Renewal date has past, this would include Pro rata changes for the period from this date to the termination date.
(b) the Customer shall return all of SGA Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then SGA may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.

13.2 Termination of the Contract shall not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

13.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

14. General
14.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

14.2 Assignment and other dealings.
(a) SGA may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
(b) The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of SGA.

14.3 Confidentiality.
(a) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 14.3(b).
(b) Each party may disclose the other party’s confidential information:
(i) to its employees, officers, representatives, contractors, subcontractors, or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 14.3; and
(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
(c) Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

14.4 Entire agreement.
(a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party acknowledges that in entering into the Contract it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
(c) Nothing in this clause shall limit or exclude any liability for fraud.

14.5 Notices.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office.
(b) Any notice or communication shall be deemed to have been received:
(i) if delivered by hand, at the time the notice is left at the proper address;
(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting.

14.6 Third party rights. The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

14.7 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

14.8 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

15. Contact Details
15.1 SGA’s office hours are 9:00-17:00, Monday to Friday.

15.2 SGA provides a 24 hour out of hours contact number for emergency issues which can be retrieved by calling the office number. Charges will be incurred on a Time and Materials Basis.

15.3 Other calls received out of hours will be diverted to an answering machine and dealt with the next working day.

15.4 Where staff mobile telephone numbers are provided, SGA request that the Customer exercises discretion in the use of these numbers when calling outside of the office hours set out in clause 15.1.

15.5 SGA’s contact details are as follows:
(a) To terminate any agreement: Partners@SGA-RPA.co.uk

(b) for dosimetry enquiries: Dosimetry@SGA-RPA.co.uk

(c) for training enquiries: Training@SGA-RPA.co.uk

(d) for plans enquiries: Plans@SGA-RPA.co.uk

(e) for documentation enquiries: Documents@SGA-RPA.co.uk

(f) for accounts enquiries: Accounts@SGA-RPA.co.uk

(g) for general enquiries: Info@SGA-RPA.co.uk

(h) by post: The Mews, Snetterton Business Park, Harling Road, Snetterton, Norfolk, NR16 2JU

 

Revised April 2024

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